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This is hardly the technology and reliability German products are known for. I have now owned two of these machines. They both broke within a few months of purchase. Don't bother buying this machine. It's a piece of junk.
I haven't used the espresso option and don't dare try it at this point. Spout on the caraffe also is tricky, unless it is poured very slow, the coffee dribbles down the side of the pot and again.
After two weeks of daily hassles, I will be returning this product. I received this on May 30, 09 as a gift after seeing it and briefly commenting on its lovely appearance.
1/3 of the amount of coffee I've expected to brew in the pot ends up on the counter (and today into the drawer below the counter and the floor). The water resevior is awkward to fill, coffee brews very slowly and the caraffe does not catch all of the coffe that brews.
This coffee spills onto the countertop, in my limited experience apx. onto the counter.
This product will be returned to Bed, Bath and Beyond today along with my strong recomendation that they remove the item from their inventory.
Owned 2 of this model, first one the espresso machine stopped working after maybe 5 months,I was lucky enough to convince Krups to send out a new one, 2nd one I thought my house was haunted at first when it started turning on and resetting its clock and then it started turning on and off at odd hours of the night, now i must always leave it unplugged cause it always turns on and off by itself. My husband bought this item for me for me for Christmas and seriously regrets spending [.]. Not a safe thing for when no one is home. Also espresso machine only works when it feels like it. bucks on this garbage. First purchased 12/07
Thinking that I may have mispoured the water into the reservoir, I tried again the next night. I only hope that Krups bring themselves into the 21st century and do a little research of their own. In March 2009, the machine just quits working. Same thing - ok, I won't do that again - not a huge issue, but that sucks. Ok, maybe people are just complaining online but sucking up their losses.
So here is where Krups' customer service really impressed me. They tell me there doesn't seem to be a problem and that is a small percentage compared to their overall sales. (I should have done my research before buying this model)I call to ask about returning it under warranty and they tell me that is no problem. to Bed Bath and Beyond. I wouldn't even buy another Krups product after owning this machine.
I had to rate this item with one star to submit the review, but I wouldn't even give it that much. Then one night I got the great idea to fill it and set the timer so it would be ready in the morning when I woke up. After going back and forth for several minutes I realize the girl is just a low-paid secretary with no people skills so I ask to speak to her supervisor or someone else with a modicum of authority. I ask what it takes for there to be a recall because it seems to me there are plenty of customers with the same complaint. I unplug it, plug it back in, move it to a new outlet, let it "rest" for a week and plug it back in. In all the reviews I see that a new one is sent, it breaks also but by then it's out of warranty and the individual is out of luck.
Keep in mind that I did plenty of online research for this particular model before calling Krups and in about 20 minutes I found approximately 100 postings with similar complaints. The electronics are shot. I used to think Krups was a decent brand, but after this machine, I see that Krups should be called KRAPS.We bought this machine in December 2008 and loved it. Matter of fact, the Better Business Bureau has the same types of complaints written on their website. What other choice do I have, so I leave my number. She tells me that nobody is available and that if I give her my number someone will call within 24 hours. absolutely nothing. I tell them that I don't want a new one because of the amount of poor reviews I've seen.
So I turn to Bed, Bath and Beyond, where we bought the Krups machine, as a last resort. Do not even think about buying this item. Again, this is just like the other 100 reviews I found. Nobody returns my call. Krups won't give me my money back because there hasn't been a recall. They were absolutely wonderful. and NOT EVER TO KRUPS again. Instead of finding hot brewed coffee in the morning, I found a counter and floor covered in water.
I am now a happy and loyal customer. I have to pay to ship it to them, they'll try to fix it and if they can't fix it, they'll send me a new one. It's obviously a defective model and I want my money back. They took the Krap machine back without a receipt and with only one question, "What is wrong with it." I told them all about what was wrong with it and highly recommended that they quit carrying the product. They should also invest in a higher quality of customer service if they want to keep or even boost their business.
The Krups coffeemaker is a nice machine but all its attachments are very cheap - the coffee pot is very cheap the lid doesn't fit correctly it is very poor quality which I did not expect for the price. I like the coffee the machine makes. I enjoy espresso so I like that feature but wish it made slightly larger quantities (very small amounts made and can only fit a tiny cup under the espresso maker). I did expect better and have been disappointed for the price but do enjoy coffee and continue to use it each morning.
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