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This results in the coffee basket overflowing everywhere unless I physically hold the carafe up against the basket to open the flow valve. I have spent an hour searching the internet for management names and contacts, but this company hides behind it's web site. The coffee carafe is too short to open the drip-stop valve that stops the flow of coffee so you can pour a cup while coffee is still brewing. I purchased Krups XP2070 new and from the start it's had issues. Krups, as a company, has a long way to go to gain my respect. This is completely unacceptable.
The Illinois service center is so backlogged, they aren't taking service issues.
This could be either one of two things, either the lid on the carafe is malformed and not tall enough or the trigger on the drip-stop valve is not extending low enough.
This is a privately owned company that feels it's not accountable to the US consumer.
The espresso side of the machine has worked well for the first few weeks so far, but the coffee side is another story.
The only contact is through the site and frankly, I'm not impressed.
Either one could be a cheap easy fix for Krups simply by sending me a replacement part.
Krups ONLY remedy is for me to pack this one week old machine up and mail it from Texas to California to a service center where it will remain for weeks.
Had I known this prior to this purchase, I would have let someone else deal with these (Adam Henry's).Please, understand I'm not a complainer, but I do expect reasonable support for such an expensive item.
This will be the last product with the Krups name you'll see in my home.
Holy espresso. & BTW, it never really did make good espresso, the coffee carafe broke after only 1 week (paper thin glass) & it drips like crazy when you pour out of it anyhow. I mean seriously.$300 & it lasted barely 16 months & they WON'T fix it, even under their "courtesy" warranty.
Well, it died yesterday after making it's last pot of coffee.yep, $300 machine & no power, no lights, no display. I guess I'll be dragging out my 17 year old Braun 12-cup to do the job for now. This was a birthday gift from my husband in November 2006, as soon as this product came out.
That's NOT acceptable. I tried plugging it in every outlet I could get to & nothing. So I just got done giving the not-so-sympathetic Krups customer service reps & supervisors a piece of my mind.
Makes a nice doorstop I guess, albeit an expensive one. This is one expensive POS & Krups lost any future biz from me - this was their one & only chance to make things right & they blew it big time.
Then one day, it just didn't turn on. I received this product from my wife as a gift about a year ago. No lights, no LED, nothing. Actually really liked the machine once I learned the quirks of using it. We descaled it (both sides) about every 2 weeks and rarely had trouble. Just a stainless steel brick.Still have not heard what the issue is from Krups, or how much it will cost to fix. From what I've read and now my own experience, it seems it's just another product from Krups that went to market before it was sufficiently tested.
You will be very sorry. I've tried for 2 months to make coffee or a shot of espresso. Completely wasted money and time. The pump runs alot and lots of steam and flashi ng lights. bought expensive espresso pods and all. Do not buy this. and you get NOTHING just trouble and clean up the mess it leaves. Yuuuuuuk.
The main issue was that the water on the espresso maker side began coming out the bottom of the unit, but I also found the steamer to occasionally shoot off as well. I found that, when this item worked, it worked well--nice crema and good milk frothing on the espresso side, and pretty good coffee on the coffee side. The problem was that it broke after five months of use. I exchanged it for a new unit, and again, after five months of use, the water on the espresso side began coming out the bottom. So if you are looking for a combination coffee and espresso maker that is disposable and needs to be replaced every five months, this is your machine.
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